Refund policy

Returns Policy (United Kingdom)

Clothing & Jewellery
Clothing and jewellery (*with the exception of earrings) may be returned within 14 days of receipt.  Please return the item to us in its original condition, packaging and with tags in place.

• Returns should be posted to: 
  Indilisi Returns, Unit 11 Bartlett Court, Sea King Road, Yeovil, Somerset, BA20 2NZ 
• Please include a note with your name and order number so that we can correctly match the return with your order.
• We recommend using a tracking service and keeping hold of the receipt until we have confirmed receipt of your return.  Returns remain your responsibility and a refund will not be given until we have received the return in an acceptable condition.
• We do not cover the cost of return postage unless there is a fault.
  
• We will contact you once we have processed your refund.  Please allow up to 7 days from receipt of the item before you hear from us.

*We cannot accept returns or exchanges on earrings for hygiene reasons.

All orders to Europe are considered final sale once shipped and are therefore not eligible for a refund or exchange.  If you have any questions before purchasing, please email care@indilisi.com.  

Exchanges

We will process like for like exchanges where an item is available.  Please follow the return instructions above and specify on the Delivery Note which size/colour you would like.  We will be in touch to let you know if we have the item available.

Faulty or Incorrect Items - If you receive a faulty or incorrect item, we sincerely apologise and will be happy to resolve the issue ASAP.  Please contact us within 7 days of receipt with proof (e.g. photos) and we’ll arrange a replacement or a full refund. Contact: care@indilisi.com