Returns & Delivery

Returns Policy

Clothing & Jewellery
Clothing and jewellery (*with the exception of earrings) may be returned within 14 days of receipt.  Please return the item to us in its original condition, packaging and with tags in place.

  • Returns should be posted to: 
    Indilisi Returns, Mode Logistics Ltd, Unit 1, Capitol Industrial Centre, Fulmar Way, Wickford, Essex, SS11 8YW
  • We recommend using a tracking service and keeping hold of the receipt until we have confirmed receipt of your return.  Returns remain your responsibility and a refund will not be given until we have received the return in an acceptable condition.
  • We do not cover the cost of return postage unless there is a fault.
  • Please include the Delivery Note that came with your order.  We'd be grateful for any feedback you can provide.
  • We will contact you once we have processed your refund.  Please allow up to 7 days from receipt of the item before you hear from us.

*We cannot accept returns or exchanges on earrings for hygiene reasons.

Exchanges

We will process like for like exchanges where an item is available.  Please follow the return instructions above and specify on the Delivery Note which size you would like.  We will be in touch to let you know if we have the item available.

Fabrics
We cannot offer refunds or exchanges on fabrics, unless the fabric does not meet the quality standard mentioned in our Terms & Conditions.

Change of Mind Returns - We do not accept returns on fabrics for change of mind. If you're unsure about a fabric, we recommend ordering 1 metre to be sure that the fabric meets your expectations.  You can also purchase a swatch book.

Faulty or Incorrect Items - If you receive a faulty or incorrect item, we sincerely apologise and will be happy to resolve the issue ASAP.  Please contact us within 7 days of receipt with proof (e.g. photos) and we’ll arrange a replacement or a full refund. Contact: care@indilisi.com

Delivery

We are currently only shipping to the UK. 

Orders up to £85 - £4.95  (1-2 days delivery)

Orders over  £85 - FREE  (1-2 days delivery)

We aim to process and ship orders promptly, however, shipping times may vary. Customers are responsible for providing accurate shipping information. We are not liable for delays caused by external factors such as courier issues or customs delays.