Terms & Conditions
Welcome to Indilisi!
By using our website, you agree to these Terms and Conditions. If you don’t agree, please do not use our site.
Ordering & Payment
All orders are subject to availability and approval. Full payment is required before dispatch. We reserve the right to cancel any order at our discretion.
Fabric Quality & Inspection
We ensure that all our surplus fabrics meet high-quality standards through the American 4 point system.
Inspection Standards
All fabrics are inspected using the American 4-Point System, where the standard quality is 40 points per 100 metres. Our supplier works to stricter standards of 20 points or less per 100 metres.
1 Point – Minor inconsistencies (e.g., slight weaving irregularities).
2 Points – Noticeable but minimal flaws (e.g., slight discolouration).
3 Points – Major defects (e.g., small tears or holes).
4 Points – Severe damage (e.g., large tears or significant flaws).
Fabric Quality Guarantee
Up to 4 meters: No defects (0 points).
Over 4 meters: Fully QC-checked to ensure no moderate or severe defects. Minor imperfections may exist but remain within industry standards, up to 20 points.
Why Buy Fabrics from Us?
Sustainable Fabrics - The majority of our fabrics are GOTS certified Organic Cotton and Fairtrade, produced with 70% renewable energy.
Supporting Farmers - We support Organic farmers and their communities.
Fully Inspected - Every roll is carefully checked to maintain the highest quality.
Surplus Fabric Savings - We offer high-quality surplus fabrics.
Transparent Quality - We stand by our QC process, ensuring you receive the best possible fabric.
Shop with confidence knowing that our fabrics meet strict quality standards.
Returns Policy
We cannot offer refunds or exchanges on fabrics, unless the fabric does not meet the quality standard mentioned above.
Faulty or Incorrect Items - If you receive a faulty or incorrect item, we sincerely apologise and will be happy to resolve the issue ASAP. Please contact us within 7 days of receipt with proof (e.g. photos) and we’ll arrange a replacement or a full refund. Contact: care@indilisi.com
Change of Mind Returns - We do not accept returns for change of mind. If you're unsure about a product, we recommend ordering 1 metre to be sure that the fabric meets your expectations.
Delivery
We aim to process and ship orders promptly. However, shipping times may vary. Customers are responsible for providing accurate shipping information. We are not liable for delays caused by external factors such as courier issues or customs delays.
Order before 1pm for next day delivery
Orders under £85 - £4.95 (1-2 days DPD Delivery)
Orders over £85 - FREE (1-2 days DPD Delivery)
Privacy Policy
We value your privacy. Your personal details (name, email, shipping/billing info) are used to process orders and improve services.
How We Use Your Information
To fulfill orders and communicate with you.
To enhance website experience and send marketing (only with consent).
We never sell your data. Trusted third parties (e.g., payment processors, couriers) only receive necessary details for fulfilling orders.
Your data is protected with strict security measures.
Cookies Policy
We use cookies to improve site functionality and analyse traffic. You can manage or disable cookies through your browser settings.
Discounts & Promotions
Discounts cannot be combined unless otherwise stated.
Expiry dates and terms apply to each promotion.
Misuse of discount codes may lead to order cancellation.
Intellectual Property
All website content, including text, images, and logos, belongs to Indilisi. Do not use our materials without permission.
Limitation of Liability
We are not responsible for indirect or incidental damages from using our products or website.
Changes to Terms
We may update these Terms & Conditions at any time. Changes will be posted here.
For any questions, contact us at care@indilisi.com.