Terms & Conditions

Welcome to Indilisi!

By using our website, you agree to these Terms and Conditions. If you don’t agree, please do not use our site.

Ordering & Payment

All orders are subject to availability and approval. Full payment is required before dispatch. We reserve the right to cancel any order at our discretion.

Returns Policy (United Kingdom)

Clothing & Jewellery
Clothing and jewellery (*with the exception of earrings) may be returned within 14 days of receipt.  Please return the item to us in its original condition, packaging and with tags in place.

  • Returns should be posted to: 
    Indilisi Returns, Unit 11 Bartlett Court, Sea King Road, Yeovil, Somerset, BA20 2NZ 
  • We recommend using a tracking service and keeping hold of the receipt until we have confirmed receipt of your return.  Returns remain your responsibility and a refund will not be given until we have received the return in an acceptable condition.
  • We do not cover the cost of return postage unless there is a fault.
  • Please include the Delivery Note that came with your order.  We'd be grateful for any feedback you can provide.
  • We will contact you once we have processed your refund.  Please allow up to 7 days from receipt of the item before you hear from us.

*We cannot accept returns or exchanges on earrings for hygiene reasons.

All orders to Europe are considered final sale once shipped and are therefore not eligible for a refund or exchange.  If you have any questions before purchasing, please email care@indilisi.com.  

Exchanges

We will process like for like exchanges where an item is available.  Please follow the return instructions above and specify on the Delivery Note which size/colour you would like.  We will be in touch to let you know if we have the item available.

Faulty or Incorrect Items - If you receive a faulty or incorrect item, we sincerely apologise and will be happy to resolve the issue ASAP.  Please contact us within 7 days of receipt with proof (e.g. photos) and we’ll arrange a replacement or a full refund. Contact: care@indilisi.com

Delivery

We are currently only shipping to the UK and Europe.

United Kingdom 

Orders up to £85 - £4.95  (1-2 days delivery)

Orders over  £85 - FREE  (1-2 days delivery)

Europe

All orders - £8 (10-15 days delivery). 
Parcels are shipped Delivery Duties Unpaid.  You will be liable for any local duties or taxes. 
All orders to Europe are considered final sale once shipped and are therefore not eligible for a refund or exchange.  If you have any questions before purchasing, please email care@indilisi.com

We aim to process and ship orders promptly, however, shipping times may vary. Customers are responsible for providing accurate shipping information. We are not liable for delays caused by external factors such as courier issues or customs delays.

Privacy Policy

We value your privacy. Your personal details (name, email, shipping/billing info) are used to process orders and improve services.

How We Use Your Information

To fulfill orders and communicate with you.

To enhance website experience and send marketing (only with consent).

We never sell your data. Trusted third parties (e.g., payment processors, couriers) only receive necessary details for fulfilling orders.

Your data is protected with strict security measures.

Cookies Policy

We use cookies to improve site functionality and analyse traffic. You can manage or disable cookies through your browser settings.

Discounts & Promotions

Discounts cannot be combined unless otherwise stated.

Expiry dates and terms apply to each promotion.

Misuse of discount codes may lead to order cancellation.

Intellectual Property

All website content, including text, images, and logos, belongs to Indilisi. Do not use our materials without permission.

Limitation of Liability

We are not responsible for indirect or incidental damages from using our products or website.

Changes to Terms

We may update these Terms & Conditions at any time. Changes will be posted here.

For any questions, contact us at care@indilisi.com.